Service steps and recruitment process
EXPERTISE, EQUALITY AND RESPONSIBILITY
At Amelie Care, we don't select faces—we select based on expertise. Our anonymous recruitment process ensures that you choose a professional for your home based purely on qualifications and attitude. When the process is objective, the result is more sustainable for your family.
We recruit trained professionals living in Finland—such as early childhood educators, practical nurses, housekeepers, personal assistants etc.—for families around the world. Finnish "sisu" (resilience), pedagogical expertise, and reliability are globally renowned, and we connect workers with homes in need, regardless of their country of residence.
All our service packages are designed for employment contracts of at least six (6) months or permanent positions. We do not provide short-term assistance or au pair solutions, as we believe that everyday stability and a family's sense of security arise from long-term commitment.
Our service package prices reflect our commitment to ethical recruitment. We act as your partner, ensuring that the search is transparent and backgrounds are thoroughly vetted—our goal is to create a solid foundation for mutual trust and a smooth everyday life for your family.
SERVICE STEPS AND RECRUITMENT PROCESS
Timing and Contact
Please contact us at least four (4) months before the desired start date to ensure a high-quality recruitment process. Fill out the "Contact Us" form for families carefully on our website, and we will get back to you via email.
Assessment and Service Selection
We will assess your family's individual needs through an initial consultation via email. Please note that the service package level is determined by the employee's skill requirements.
Scope of Assignment:
Amelie Care GOLD, SILVER, and BRONZE: The service always includes one (1) active search round. If a suitable candidate is not found during the initial round, we will launch one (1) anonymous supplementary search at no additional upfront fee.
Amelie Care PLATINUM: The scope and duration of the assignment are always tailored case-by-case based on the specific requirements of the project.
Assignment Agreement
Following the assessment, we will send you an official assignment agreement drafted by an expert lawyer. This contract clearly defines Amelie Care's role as the recruiter and the family's role as the employer. We use strong electronic identification for the agreement to ensure the legal protection and data privacy of both parties.
INSTALLMENT 1 – Advance Payment 25% of the selected service package:
The recruitment process begins immediately after the contract is signed and the first payment installment is made. This payment is binding, non-refundable, and covers the immediate startup costs and profiling of the process.
Anonymous Recruitment and Pre-selection
Launch of Anonymous Search: We begin a search where the candidates' personal details remain hidden. Selection is based solely on skills, experience, and suitability.
Screening Based on Expertise: We filter applicants based on education, work experience, and professional attitude to match your family's specific requirements.
In-depth Expert Interview: We interview the most promising candidates in both Finnish and English to verify their professional skills and suitability for the position.
Background Checks and Presentation of Candidates
Background Verification: We verify all documents (diplomas, criminal record extract, first aid certificate, and driver's license) and check references for the top-performing candidates.
INSTALLMENT 2 – Presentation Fee 25% of the selected service package:
Invoiced in connection with the presentation of candidates. Detailed candidate information will be confirmed to the family only after the payment has been received. This payment is binding and non-refundable.
Family and Candidates: The family meets the candidates remotely (e.g., via video call). The family selects a primary employee from the candidates, as well as one backup candidate. This ensures continuity in case of unexpected situations.
Employment Contract and Commencement of Work
Drafting the Employment Contract: The employment relationship is formed directly between the employer family and the employee. The family bears full employer responsibility, including payroll, and is responsible for drafting the contract. We recommend using the legal services of our partner, Law Clinic Oy, for drafting the contract (please note that they will invoice the family directly according to their own price list).
INSTALLMENT 3 – Success Fee 50% of the selected service package:
Invoiced immediately once the employer family and the employee have signed the employment contract.
Starting Work: The employee begins work on the agreed date. The employer family is responsible for the guidance and supervision of the work in daily life.
IMPORTANT TERMS
Payment Terms: The payment term for all invoices is fourteen (14) days. All listed prices and percentages include Value Added Tax (VAT).
Cancellation Policy: If the client cancels the assignment for their own reasons after a work phase has already been completed, previously paid installments will not be refunded. All billable installments are based on the total VAT-inclusive price confirmed in the assignment agreement.
Recruitment Guarantee: The recruitment guarantee included in the service takes effect only after the full service fee (100%) has been paid.
How is VAT determined?
Clients within the EU: Since we provide expert services from Finland, all sales within the EU are subject to the Finnish VAT rate (25.5%), regardless of the family's country of residence.
Clients outside the EU: If your family resides outside the European Union (e.g., Switzerland, Norway, the United Kingdom, or the United States), the service is considered a tax-free export (0% VAT).